Before proceeding, make sure to fill out the Main escalation information requirement and gather the Scan to FTP issues primary escalation requirements.
FTP transmission log
Contains the error and status
Make sure this log is configured to Print. You can enable this setting via Menus > Settings > FTP settings > Transmission Log.
Captures all the network traffic on the printer and provides detailed information for network analysis.
For more information, please refer to Performing a network trace
LEGACY ID: FA931
Additional requirements for unable to send
This article serves as a guide to gathering necessary information before opening an escalation item for Fax Forward to FTP issues.