Amazon Customers: Escalating issues unresolved by Lexmark support

Issue description

For customers who posted reviews on Amazon that Lexmark support was not able to resolve their printer issues, please follow the steps below.

Solution

1. Go to Lexmark.com.



2. On the upper right corner, select 'Customer Support' and then 'Device Support'.



3. Enter your printer model in the search bar and select 'Go'

   


4. On the printer's support page, scroll down and look for "Get in touch with Lexmark" on the left corner, and select 'email' the Lexmark team.

   


5. Type in all the required information. Under "Description Field", please start by typing in keyword 'Amazon Review Escalation' and adding the following information.

   • Reference ticket number/SR 1-xxxxxxxxxxxxx (if available):
   • Re-enter printer 13-digit Serial Number (if available):
   • Brief description of the unresolved issue:
   


6. Select 'Submit'.



7. You will get a notification with a new SR# and a Lexmark representative will get in contact with you.