Affected Products:
Single-Function: CS331, C2326, CS431, C3224, C3326, C3426
Multifunction: CX331, CX431, MC3224, MC3326, MC3426, MC3224i, MC3326i, MC3426i and XC2326
Issue Description:
When printing documents, the colors are not printed correctly. Some colors are also missing.
Solution:
Open the printer front door.
Pull out the toner cartridge tray.
Check whether the toner cartridges are properly installed to their respective places. Make sure to install them correctly.
Note: The printer has matching colored latches and labels to corresponding toner colors (Black, Magenta, Cyan, and Yellow).
LEGACY ID: SO8815