ENUS6937Affected products
Click Properties in the title section above.
What you will see 
When performing a 5-page scan using the Lexmark Mobile Print app on an iPad mini, the job never seems to finish. All 5 pages are scanned but the app continues to show 'Scanning'. Also, the app hangs when the device auto-locks while the machine is still scanning.
Solution
Any of the following methods will fix the issue:
- Extend the sleep timeout of the device by increasing the auto-lock settings from 2 minutes to 5 minutes.
- Tap the device's screen to keep it awake during scanning
Still need help?
If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate
Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:- Name and version of the solution
- Affected printer model/s
- Printer serial number
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8734