Affected products
Click Properties in the title section above.
Issue description
After successfully setting up a wireless connection on the Lexmark Mobile Assistant App, a message always appears which says that it is 'Not connected'.
Explanation and Recommendation
This scenario is considered FAD or functioning as designed. The UI (user interface) cancels the wireless setup as soon as it successfully connects to the wireless access point.
It is recommended to always check the printers control panel and make sure that it successfully connects to the wireless connection.
Still need help?
If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate
Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:- Name and version of the solution
- Affected printer model/'s
- Printer serial number
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8730