Affected products
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Issue description
There are certain paper jam issues during duplex jobs such as a 202.15 error code that happens when the output bin is already full. The printed output that is stacked in the output bin is dragged or goes back into the printer when the paper enters the re-drive area for duplexing.
Another error code that was also observed is the 202.05 (nonduplex), where the paper can no longer exit the output bin. It sometimes gets crumpled because it was blocked by the pile of papers at the output bin when it is full.
Explanation
The current Lexmark devices do not have an output bin sensor and are unable to detect if the output bin is already full. There is no message or alert to remove the paper from the output bin and the printer will not stop printing even if the output bin is already full.
Recommendation
To avoid this issue, inform the end user to remove the paper from output bin before it gets full.
Still need help?
If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate
Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:- Affected printer model/s
- Printer serial number
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8685