Lexmark MB/B2236: 31.40E During Printing and Missing Part of Image

Single-Function: B2236dw

Multifunction: MB2236adw, MB2236adwe, MB2236i

Customer receives an error while device is printing – 31.40E. Customer also notices part of their printed page disappears.

If print or copy job has some missing print on any of the pages, try the following:

1. Turn off the printer and unplug the ethernet and USB cables.



2. Wait 10 seconds before re-connecting the cables, and power back on the printer. IMPORTANT: Also avoid shocking the printer with static electricity, especially in the winter time, cold, or low humidity conditions.

Have the following available when calling Lexmark Technical Support;

• Printer model(s)
• Printer serial number - How to find the printer's serial number?
• Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

LEGACY ID: SO9024