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Lexmark MS431

Out of the Box Printer Starts Up in Safe Mode

Issue Description:

When powering On an out of the box printer, itboots up in Safe Mode.

Solution:

To resolve this issue, Safe Mode must be deactivated.

  1. Power the printer Off.

  2. Power the printer back On while simultaneously pressing the Return Arrow

    button and the Cancel
    button until the "Swirl" or loading screen appears.

  3. Verify if the home screen is in the Ready State.

Note:The button sequence mentioned above is the only way to enter and exit Safe Mode.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)
  • Printer serial number

LEGACY ID: SO8897

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