Vertical streaks check

Issue description

There are visible vertical line(s), streak(s), or void(s) depicted on the printouts.

Solution

1. Ensure the paper loaded in the tray is a supported media.



2. Print the following printer internal pages

   • Menu Settings Page (MSP)
   • Print quality troubleshooting page


3. From the MSP, check whether the supply levels (toner cartridge and imaging kit) are low and need replacement.



4. Remove the supplies (toner cartridge and imaging kit) from the printer.



5. Separate the toner cartridge from the imaging unit.



6. Inspect the supplies and replace if necessary.

   • Check the surface of the developer roller for any lines, marks or streaks. Replace the toner cartridge if necessary.
   • Check the surface of the charge roller for any lines, marks or streaks. Replace the imaging unit if necessary.


7. Disable Quiet mode to improve the print quality output.

   • Press the right arrow button and navigate to Settings > Device > Maintenance > Config Menu > Device Operations > Quiet Mode then set it to Off.