31.40, 31.60, 33.60, and 84. xx ‑ Imaging unit and/or cartridge errors

Issue description

Customer confirms they are printing in an environment that is corrosive to metals. An example would be a pool supplies store that sells chlorine. The customer then states they are experiencing sporadic cartridge and imaging unit errors like 31.40, 31.60, 33.60, and 84.xx.

Solution

A possible solution is applying dielectric grease (41X5847) to the cartridge and imaging unit contacts.

To do these, follow the steps below on how to apply Dielectric Grease to Toner Cartridge & Imaging Unit .

1. Power down and unplug device.



2. Remove toner cartridge and imaging unit.



3. Gently wipe/clean ALL toner cartridge and imaging unit contacts with IPA foam swab or a sterile alcohol prep pad.

   Click here to see image of the step.



4. Gently wipe/clean each toner cartridge and imaging unit contact on the printer with IPA foam swab or sterile alcohol prep pad.

   See image here for the steps.



5. Add small amount of dielectric grease to dry swap or long cotton tipped applicator and apply a small layer of grease to ALL clean cartridge and imaging unit contacts.

   Click here to see image.



6. Reinsert supplies, power on device, and resume printing.

If the issue persists, search for more information related to this issue or contact support for further assistance.