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Lexmark MS431

Workflow escalation requirements

Before proceeding, make sure to fill out the Main escalation information requirement and gather the Copy primary escalation requirements.

Gather the additional requirements specific to workflow issues.

Requirement and relevanceHow to obtain

A detailed Scan to Copy workflow description


​It describes the exact problem seen relating to copy workflow. It is required to understand all processes and functions of the workflow.

End‑user provided

A step-by-step description of the procedure required to reproduce the problem


It is used for diagnosis and analysis.

End‑user provided


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