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Lexmark MS331

Lexmark MS331

Curls when exiting the output bin

Issue description

The paper curls or scrolls when exiting the printer. This causes a messy output stack and could possibly lead to a paper jam issue. Click here to view image.

Note: This issue affects the following printer models:

  • Single‑Function: MS33x, MS43x, B3340, B3442, and M1342
  • Multifunction: MX33x, MX43x, MB3442, MB3442, and XM1342


  1. Remove the tray and load the paper properly. Click here to learn how to load paper in the tray.

  2. Perform a test print and check if the paper still curls when exiting the printer.

  3. If the issue persists, load a fresh ream of paper and perform another test.

  4. Should the paper still curl or scroll, change the paper weight setting to "Light" by following these steps:

    1. Access the printer's Settings from the printer home screen.

    2. Navigate through; Paper > Tray Configuration > Paper Size/Type > Tray 1 > Tray 1 Type > Light Paper


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