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Lexmark MS331

Lexmark MS331

Blank space or application placeholder shown after home screen customization

Issue description

If an eSF applications is uninstalled or stopped, the Home Screen view in the Cloud Fleet Management (CFM) portal may show a blank space or an application placeholder where the uninstalled or stopped eSF application has been.


  1. Enable/start the eSF application(s) that were disabled/stopped.

  2. Click the Restore button in the Home Screen section of the Printer Details page in the CFM portal as seen here.

    • This will reset to the home screen to the default factory icon order.
  3. Click Refresh Information. Click here for an illustration.

  4. Use the Home Screen Customize button to rearrange the Home Screen icons as needed.


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