Before proceeding, make sure to fill out the Main escalation information requirement.
If a device is involved, gather these common requirements for all Scan applications-related issues.
Menu Settings Page
This document contains all the printer settings and running firmware code.
On the printer, press Menu > Reports > Menu Settings Page.
System information (MSINFO)
This file contains comprehensive information on your computer's configuration.
For Windows Operating Systems only:
Click the Start menu > Programs > Accessories > System Tools > System Information.
Click File and Save.
Capture the following additional requirements by clicking on the links to obtain the specific logs required.
LEGACY ID: FA1008
This article shows the information required to escalate eSF apps‑related issues.
This article serves as a guide for gathering necessary information before opening an escalation item for AirPrint issues.