BarCode reading engine problem; Cannot read properly; Inaccurate reading; eSF apps Bar Code Discovery; Scan to Network; Premium; Solution Composer; SoCo; LDD; LDIC;
Audience: 'Lexmark Internal' only
Overview
A problem was discovered in the barcode reading engine used in eSF apps and solutions wherein an eSF app or solution cannot read the information when users try to scan a barcode that has a non-English character.
NOTE: This issue occurs when using specific eSF apps or solutions with specific laser devices. See list below.
Affected eSF apps, solutions, and devices
The Apps and Solutions affected are the following:
- Bar Code Discovery
- Scan to Network
- Scan to Network Premium
- Solution Composer
- Lexmark Document Distributor (LDD)
- Lexmark Document Intelligent Capture (LDIC)
The Laser devices affected are the products with hard drives. See the list below:
Pride devices
HomeStretch devices
- C79x
- C925
- C950
- X548dte
- X79x
- X925
- X95x
Winner’s Circle devices
- CS510
- CX510
- MS610de
- MS71x
- MS81x
- MX510de
- MX511de
- MX511dhe
- MX610de
- MX611de
- MX611dhe
- MX71x
- MX81x
NOTE: An x denotes any number within a given printer model series.
Workaround
Developers can write a script to encode the non-English character and then decode as a possible workaround for LDD and LDIC. However, there are no existing workarounds for other eSF apps and solutions.
Additional information – Response Plan
The Product Engineering (PE) team has been made aware of the issue and is currently working with development for a fix with European languages as priority and other languages to follow.
Should TSC receive these types of calls, please escalate to Lexmark 3rd Level Support.
LEGACY ID: FA988