Overview
This article will guide you in how to manually start LDD services correctly, which is necessary during LDD server downtimes.
Restarting app services
Open Services.msc (click Start on your computer > select Run and type "Services.msc") and start/restart these services in the following order:
NOTE:
- Make sure to allow each service to fully start before running the next entry.
- Depending on the install type (Workgroup or Enterprise), some services may not be available on a single system.
IMPORTANT! It is highly recommended to contact Lexmark Solutions Support when performing these steps.
| On the Database Server |
| 1. | Firebird Server (DefaultInstance) |
|
NOTE: Some applications' setups use MS SQL Server. If your SQL Server requires a restart, please make sure to work with your Database Admin as the server may be used by other applications. |
| |
| On the LoadBalancer |
| 2. | Apache2.4 |
| 3. | Lexmark Solutions Apache Agent |
|
NOTE: Here are optional services you can also restart: |
| | - Lexmark E-mail Watcher (used by E-mail to Submit Jobs) - Lexmark Solutions Backup and Restore Agent - Lexmark Solutions Web Adaptor |
| |
| On the Application Server |
| 4. | Lexmark Solutions Application Server |
| |
| On the Print Server |
| 5. | LDD Client Service |
Still need help?
If you require additional assistance, please close this window and locate
Get in Touch with Lexmark! for contact information.
NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue; e.g., name and version of solution, problem description, and affected printer models.The support agent may request additional information.
LEGACY ID: HO4045