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Prints jobs are cancelled without notification when user exceeds print quota

Issue description

Print jobs do not print and no message or notification displays on the control panel or remote computer initiating the job. This happens when you have exceeded your print quota.

Note:  These print jobs are listed in the print queue with a status of “Sent to printer”, but will eventually time out and be removed from the queue. Other users with available quota will still be able to print.

Solution

Enter an e-mail address for each user account in order to receive an e-mail notification whenever quota is exceeded. To do this:

  1. Open the printer web page.

    Note:  Refer to view steps.

  2. Select Settings.

  3. Navigate to Embedded Solutions, Device Solutions > Solutions (eSF), or Apps > Apps Management.

    Note:  The option depends on the device. You will need administrator privileges to proceed.

  4. Select Device Quotas, and then Configure tab.

  5. Select the User Account, set E-mail address, and click Apply.

LEGACY ID: SO7512
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