Unable to access and log in the Lexmark Fleet Tracker main page

Issue description

You cannot access or log in to the Lexmark Fleet Tracker (LFT) version 2 or 3 user interface page.

Possible Cause

• If you are using LFT version 2, the issue may be caused by either of the following:

Possible Cause	Description	Recommended Solution
Scenario 1: Oracle XE 11g password expired	The LFT log on the server may contain any of the following errors: ORA-28011 error stating the account will expire soon ORA-28001 error informing the DBA that the password has expired ORA-28002 error warning that the password may be expiring soon Note:  By default, Oracle XE 11g allows you to use the password for 180 days.	Click here
Scenario 2: Printer Web Service (pWeb) service not running	The pWeb log on the server may contain the following lines: [Tue Dec 09 11:37:22 2014] pWeb: Version 2.27.4.0.24 (170613) [Tue Dec 09 11:37:23 2014] pWeb: Logged on to database [Tue Dec 09 11:37:23 2014] pWeb: Failed to bind INET domain socket, status 10013. Note:  The pWeb service stops running when the default LFT port 80 is already in use.	Click here

• If you are using LFT version 3, the issue may be caused by either of the following:

Possible Cause	Description	Recommended Solution
Scenario 1: Oracleand LFT password mismatch	An error 404 displays when accessing the page.	Click here
Scenario 2: Oracle database password expired	You may see either of the following when accessing the page: Blank white page An oracle message on the page stating that the password has expired (e.g., ORA_0xxxxx; where x stands for a number error code)	Click here

Solution

LFT version 2

Scenario 1: Oracle XE 11g password expired

If the password has not yet expired, set the default profile password to never expire. To do so, perform the following steps:

Note:  Lexmark highly recommends using the default System password (manager366) and PrinterRx password (Manager) at all times as other passwords may be difficult to retrieve.

1. Open the command prompt, and then log in to Oracle using the SQLPLUS command below.

   C:\> sqlplus system/manager366



2. Then type the following commands:

   • SQL> ALTER PROFILE default LIMIT password_life_time UNLIMITED;
   • SQL> ALTER PROFILE default LIMIT password_grace_time UNLIMITED;
   • SQL> COMMIT;
   • SQL> exit


3. Set the same PrinterRx password.

   • C:\> sqlplus PrinterRx/Manager
   • SQL> password
   • Changing password for PRINTERRX
   • Old password: Manager
   • New password: Manager
   • Retype new password: Manager
   • Password changed
   • SQL> exit

If the password has already expired, perform this step:

Open the command prompt, and then set the same PrinterRx password.

• C:\> sqlplus PrinterRx/Manager
• ORA-28001: the password has expired
• Changing password for PRINTERRX
• New password: Manager
• Retype new password: Manager
• Password changed

Scenario 2: pWeb service not running

IMPORTANT! This procedure requires editing of the Windows registry. Editing the registry should be done by advanced users only. Incorrect use of Registry Editor can cause serious instability to the operating system. Lexmark is not responsible for incorrect use of Registry Editor.

Change the default port 80 to another available port. To do so, perform the following steps:

1. Go to Start >Run> type Regedit to open the Registry Editor.



2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\366Software\pWeb, and then double-click on Options in the right-hand pane.



3. In the dialog box, set the pWeb port to any unused port (e.g., 1080) by entering " -p 1080 " to any part of the existing string.

   Note:  Make sure to place a space before “-p” and after "1080 ". Click here to view image.



4. Go to Start >Services, select Printer Web Service, and then click Restart. Click here to view image.



5. Open a browser, and then enter the LFT v2 server <IP address>:<new port set> (e.g., <IP address>:1080 ) in the address field.

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LFT version 3

Scenario 1: Oracleand LFT password mismatch

Make sure the Oracle database password matches with the LFT password.

Scenario 2: Oracle database password expired

If the password has not yet expired, set the default profile password to never expire. To do so, perform the following steps:

Note:  Lexmark highly recommends using the default System password (manager366) and PrinterRx password (Manager) at all times as other passwords may be difficult to retrieve.

1. Open the command prompt, and then log in to Oracle using the SQLPLUS command below.

   • C:\> sqlplus system/manager366


2. Then type the following commands:

   • SQL> ALTER PROFILE default LIMIT password_life_time UNLIMITED;
   • SQL> ALTER PROFILE default LIMIT password_grace_time UNLIMITED;
   • SQL> COMMIT;
   • SQL> exit


3. Important! After the above profile change is completed, it will not take effect until the next password change.

   Set the same System password.

   • C:\> sqlplus system/manager366
   • SQL> password
   • Changing password for SYSTEM
   • Old password: manager366
   • New password: manager366
   • Retype new password: manager366
   • Password changed
   • SQL> exit

If the password has already expired, perform the following steps:

1. Open the command prompt, and then set the same System password.

   • C:\> sqlplus system/manager366
   • ORA-28001: the password has expired
   • Changing password for SYSTEM
   • New password: manager366
   • Retype new password: manager366
   • Password changed


2. Open the command prompt, and then set the same Transactional and Datawarehouse user IDs and password.

   Note:  Lexmark highly recommends using the same password that expired for user ID or IDdwh so as to refrain from editing the LFT version 3 configuration.

   • C:\> sqlplus <user ID or IDdwh>/<password>
   • ORA-28001: the password has expired
   • Changing password for <user ID or IDdwh>
   • New password: <password>
   • Retype new password: <password>
   • Password changed

   Where ID is the user ID for the Transactional DB and IDdwh is for the Datawarehouse.

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