Affected Products:
Solution: Scan to Network
Issue Description:
When scanning to a large network using DFS sharing, the Scan to Network application will not validate the destination path. In the sample screen shot below, the validate path has an x icon and is outlined in
red.
NOTE:
This issue happens only when you have your destination folder masked from two different servers.
Solution:
By updating the printer firmware or upgrading the SNF application, the issue will be rectified.
Be sure to perform the troubleshooting instructions found at these links:
Download the printer firmware from this link,
LHS42.MR.P515-X1.fls
Note:The firmware provided is only for the Lexmark X792 printer model. If the issue is happening on a different printer model, please contact Lexmark Technical Support to acquire the firmware you need.
If issue continues after the firmware update, please upgrade the SNF application.
Upgrade SNF by downloading the installation file in conformity to the affected printer model from these links:
| Printer Model | Installation File |
X548, X74x, X79x, X92x, X95x, X74x, X79x, X92x | scanToNet_e3_s2_v4.8.7.50.fls
|
CX510e, MX41x, MX51x, MX61x, MX71x, MX81x, MX91x | scanToNet_e4_s2_v4.8.7.50.fls
|
Note:
An x denotes any number within a given printer model series.
The installation file listed above is for printer models with 7/10" touch screen display.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
Name and version of the solution
LEGACY ID: SO7950