Affected Products:
Driver: Windows 10 Using Postscript Universal Print Driver (UPD) Version 2.6
Issue Description:
Print jobs sent using PostScript UPD 2.6 in Windows 10 may appear in held jobs, but nothing happens when you try to release them.
In addition, the “.prn” file shows ‘0’ kb and the lmx logs indicates completed on release jobs.
Solution:
To resolve this issue, Lexmark recommends updating the PostScript UPD to version 2.10. You may download the latest UPD driver in Lexmark Support site under Drivers & Downloads.
Should issue persist, please contact the next level of support for additional troubleshooting suggestions.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
Driver version
LEGACY ID: SO8151