What you will see
You press an LDD profile (enabled icon) only to notice a delay of about 25 seconds before the prompt to scan a document. The profile script is tied to an e-mail event.
For example, here an eSF log identifies this delayed event sequence:
20160906 12:31:
01
.719 debug #98webdav - HttpClientTransportImpl.call: will use URL:/lmc/services/AdvPrompting20160906 12:31:26
.783 Warning #99commons-logging - Going to buffer response body of large or unknown size. Using getResponseBodyAsStream instead is recommended.Suggested troubleshooting and remedy
Check the MFP's DNS configuration.
| If issue affects... | Then... | And... | Details / Explanation |
| Only one configured device... | Try finding a working device and compare their devices' DNS configuration values. | Configure the DNS settings of the non-working device to equal those of the working device, and then test. | The delay is possibly due to a problem with a network connection issue or DNS resolution. |
| More than one configured device... | Place the secondary DNS server address into the primary DNS server field. | Test with the secondary DNS server listed as the primary DNS server. | The delay described in this article was due to the primary DNS failing to resolve the hostname. After timing out; i.e., 25 seconds, the device tried to resolve the hostname using the secondary DNS, which eventually worked. |
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NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue; e.g., name and version of solution, problem description, and affected printer models. The support agent may request additional information. LEGACY ID: SO8185