Unable to Access the Lexmark Fleet Tracker Web User Interface Due to Password Issues

Audience: ‘Lexmark Internal’ only

Overview

When trying to access the LFT web user interface, an error appears due either an incorrect password or the password not being accepted.

Solution

Issue is seen to both versions of LFT. Select from the following links to get the resolution for each versions.

• Change the password to the default "Manager" password in LFT2
• Reset the password to the "admin" account default password in LFT3

In LFT2

Changing the password to the default “Manager” password will fix the issue. The following steps will guide you how to change the password.

Step 1. Open the computer’s command prompt and run it as an Administrator (right-click the command prompt icon > select Run as administrator).

Step 2. Type the command, “sqlplus printerrx/Manager” and press the Enter key to execute the command.
NOTE: The “Manager” is only a default password. If the password was changed during setup, you need to use that password in executing the command.

Step 3. Then type the following line: update pweb_users set userpass = 'JY!f#O#E!8!9g!#\i!^w!|!RF!jq!#=' where username = 'PrinterRx' ;

Step 4. Lastly, type the command “commit;” to complete and save the changes made.

Step 5. Type “exit” command to log off from the database.

In this sample screen shot, you will see the commands used above highlighted in yellow.

<Back to top>

In LFT3

From the database server, reset the "admin" user's password to the default "admin" password in order to fix the issue. Follow these steps in resetting the password.

Step 1. Open the computer&rsquo;s command prompt and run it as an Administrator (right-click the command prompt icon > select Run as administrator).

Step 2. Login to the database server by typing the command, &ldquo;sqlplus lfm/manager366&rdquo; and press the Enter key to execute the command.
NOTE: The &ldquo;manager366&rdquo; is only a default password. If the database server password was changed during setup, you need to use that password in executing command.

Step 3. Type the following line: update LFM_USER set password = '8c6976e5b5410415bde908bd4dee15dfb167a9c873fc4bb8a81f6f2ab448a918' where username = 'admin' ;

Step 4. Then type the command &ldquo;commit;&rdquo; to complete and save the changes made.

Step 5. Type &ldquo;exit&rdquo; command to log off from the database.

In this sample screen shot, you will see the commands used above highlighted in yellow.

<Back to top>

LEGACY ID: SO8216