What you will see
After touching the email icon on a device using Lexmark Print Management (LPM), you see the message, "Unable to determine your email address; contact system administrator to resolve."
Suggested troubleshooting
1.Make sure the profile (email icon) is pointing to the correct device LDAP or print release LDAP.
To do this, first verify the profile (i.e., Emailtrack) exists:
Open the printer's embedded web server (EWS).
Navigate to Settings > Manage Shortcuts > Manage Profile Shortcuts.
Verify Emailtrack is in the list of profiles. Next, make sure the Action and Profile settings are configured correctly in LMC:
Open LMC, and go to Devices > Search device IP > Home Screen > Edit > click the Email icon.
Confirm Action: Email+Profile and Profile: EmailTrack.
Lastly, check LDAP settings based on whether e-mail – source setting is set to LDAP or Device: Open LMC, and go to Solutions > Print Release > Configuration and check the Email– From Source setting.
| If “Email – From Source” is set to... | Then... |
| LDAP | Check LDAP settings in Print Release configuration. |
| Device | Check the LDAP settings of BadgeAuth eSF, BadgeAuth2 eSF or CardAuth esF on the printer. |
NOTES: The setting "Email – FromSource, will not use the device From address on the device in any scenario. When "Email -– From Source" is set to device, it assumes that the BadgeAuth eSF application is used and it is configured to look up the logged-in user's email address. If you need to use the From address as configured on the MFP, then you would need to configure LPM notto override Email (in the Home Screen configuration set the Email icon as Email, not Email + Profile) and install/configure the Device Usage eSF application to track email. This will give you tracking of email and you can use the FROM address as configured on the device.
2. Make sure all LDAP settings are correct; e.g., server communication, port, logins, search base, etc.
Explanation
This error indicates that an LDAP server exists but it cannot retrieve the user's email address. Reasons are numerous and can include any topic in this article, as well as the server not responding, an incorrect port, certificate not installed, incorrect login password, or search base too broad, etc.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate
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NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models. Additional information may be requested by the support agent. LEGACY ID: SO8220