Affected Products:
Software / Solution: Lexmark Cloud Print
Issue Description:
Users or Administrators are unable to set the default printing settings, such as Black and White and Duplex.
The browser always uses the last settings used by the user.
Explanation:
This issue is FAD or functioning as designed due to a limitation with Google Chrome.
As of version 8, it does not offer a way for extensions to default to a particular value each time the user prints. Chrome remembers the user's previous selection and shows that previous user-selected value, irrespective of the extension's default.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
- Printer model(s)
- Printer serial number
- Toner/imaging unit/waste toner bottle part number and serial number
LEGACY ID: SO8979