Grainy and light prints on the document

Issue description

When printing a black-and-white or monochrome document, the image somehow appears grainy and a bit light. It is also observed that the printed images have small white dots or voids.

Click the link below to see print defect sample:

• Color mapping print sample
• Grainy print sample #1
• Grainy print sample #2

Solution

1. Reset the printer's toner cartridge and Imaging unit.



2. Perform a Power-on-reset (POR).



3. Print a test page and check if the print quality defect still appears.



4. Should the issue persist, adjust the tonerdarkness by increasing its value to 10 before printing document.

   To change the toner darkness, Navigate to: Settings > Print > Quality > Toner Darkness

If the issue persists, search for more information related to this issue or contact support for further assistance.