Overview:
Lexmark Cloud Services (LCS) provides reports that track printer usage and supplies history using the Analytics services.
For Cloud Fleet Management (CFM), only aggregate printer-level data is reported. The reports can be tailored for either the partner’s organization or for all customer organizations managed by the partner.
Setup for CFM Reporting
In order for a partner to generate reports for customer organizations, the partner must have the Fleet Management Reporting Analyst role.
Generating Reports
All LCS reporting is generated from the Analytics service in the LCS portal. Analytics can be accessed from the dashboard by clicking the Analytics card.
If the one or more customer organizations have been created, an option to Select an Organization is provided.
Note:
The following discussion assumes a hierarchal structure of a parent partner organization with child customer organizations.
Report Types
Reports can be generated for all printers or just a specific printer in:
The partner organization
All customer organizations
A single customer organization
The following reports are specific to CFM.
Note:
Not all of the Analytics reports available are applicable when only CFM is used.
Aggregate Printer Reports
Aggregate reports show activity of all printers within the partner’s organization, within a specific customer organization, or within all customer organizations.
Partner Organization
To generate a report for just the printers within the partner organization, select the following report options:
Select Organization: [Partner Organization]
Report Level: Organization
Report Type: Printer Hardware Detail
All Customer Organizations
To generate a report for all the printers within the partner’s customers’ organizations, select the following report options:
Select Organization: [Partner Organization]
Report Level: Organization
Report Type: Customer Printer Hardware Detail
Single Customer Organization
To generate a report for all the printers within a single customers’ organization, select the following report options:
Select Organization: [Customer Organization]
Report Level: Organization
Report Type: Printer Hardware Detail
Individual Printer Reports
Reports can be generated for a single printer in either the partner or the customer organization.
Printer Supplies History
Printer Hardware Statistics
Printer Supplies History Report
To generate a printer’s supplies history report, select the following report options:
Select Organization: [Partner or Customer Organization]
Report Level: Printer
Printer: [Printer serial number]
Report Type: Printer Supplies History
Printer Hardware Statistics Report
To generate a printer’s hardware statistics report, select the following report options:
Select Organization: [Partner or Customer Organization]
Report Level: Printer
Printer: [Printer serial number]
Report Type: Printer Hardware Statistics
LEGACY ID: RE285