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Lexmark MX521

Lexmark MX521

Fleet Agent Fails to enroll printers without SNMP v3 enabled

Issue Description:

The Common Device Communication Library (CDCL) used by the Fleet Agent requires that SNMP v3 be enabled on all printers managed by a Fleet Agent. SNMP v3 does not have to be configured, but it must be enabled.


Enable SNMP v3 on the printer's embedded web server under Settings > Networks/Ports > SNMP

Additional Information:

This issue also exists for MVE. Refer to KB Article xref_SO7998_xref.

The Enabled checkbox under SNMP v3 must be checked for CDCL to communicate with the printer. No other settings changes need to be made. Read/Write or Read Only credentials do not have to be added to the configuration.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Software/Solution


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