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Lexmark MX521

Lexmark MX521

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Light vertical bands on the left or on both sides of the paper check

Issue description

Light vertical bands about 3/4 to 1 inch thick are seen on the prints. The printed images appear to be lighter on the left side or both sides of the page. The defect is visible especially on gray scales that are printed across the page.

Solution

Step

Action

Yes

No

1

Load a fresh ream of paper.

Did this resolve the issue?

Issue resolved.

See Step 2.

2

Change the paper settings to:

  • Paper type = Plain
    • Access the printer's Settings from the printer home screen.
    • Navigate through Paper > Media Configuration > Media Types.
    • Touch the paper type loaded in the tray e.g., Plain,
  • Paper texture = Smooth
    • Touch the drop-down arrow for paper Texture, then select Smooth.
  • Paper weight = Light
    • Touch the drop-down arrow for paper Weight, then select Light.

Did this resolve the issue?

Issue resolved.

See Step 3.

3

Replace the printer's Imaging Unit (IU)

Did this resolve the issue?

Issue resolved.

Please contact Lexmark Technical Support.

If the issue persists, search for more information related to this issue or contact support for further assistance.

LEGACY ID: SO8565
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