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Lexmark MX521

Lexmark MX521

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Brand New or Out-of-the-box Printer with IPDS Card Does Not Print

Affected Products:

Single function: CS72x, CX72x, CS82x, MS521, MS621, MS622e, MS82x, MS82xe,

Multifunction: CX820, CX825, CX860, CS92x, CX92x, MX321, MX421, MX521, MX622, MX72x, MX82x

Issue Description:

The print jobs sent to a brand new or out-of-the-box printer with IPDS card are not printed.

Solution:

  1. Enable TCP 5001 after going through the Initial Set-up Wizard in setting up a brand new or out-of-the-box printer.

    • Navigate to

      Settings

      > Network/Ports > TCP/IP >

      TCP/IP Port Access

      > then select TCP 5001.

  2. Proceed to the usual steps for the printer IPDS set-up. Follow the instructions from the

    Card for IPDS and IPDS Printer and Host Setup Guide

    .


Note: When a “Restore to Factory Default” is performed on the printer, the TCP/IP port settings revert to default. In this case, please enable back TCP 5001 to print IPDS.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Screenshot of the TCP/IP port access found under Settings > Network/Ports > TCP/IP

  • Printer's Menu Settings Page

  • Screenshot of the host settings

LEGACY ID: SO8865
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