Printer ID on the device information page is not displaying a 15 alphanumeric ID

Issue description

The Printer ID on the device information page does not display a 15 alphanumeric ID but instead displays one of the following messages:

• Not connected
• Need Internet connection
• Device is not connected with Lexmark Cloud Services
• Empty(null) string

Note:  The Device Information page can be printed by holding down the Back button on the control panel for 3 seconds and then releasing it.

The Printer ID should display as shown below.

Solution

If displaying the 15 alphanumeric ID is a requirement for your Lexmark device to enroll in the ​​​​​​OnePrint Subscription program​​​​, follow the recommended guidelines below:

• Printer ID = Not connected
• The device is not set up for network connection. Make sure that the device is set up for wireless (Wi-Fi) or wired (Ethernet network cable) connection.
• Printer ID = (has no message)
• Contact support for assistance.
• Printer ID = Needs Internet Connection
• The device is set up for a network connection but has no access to the internet. Check that the wireless/wired router connected to the device has no restrictions for connected devices to access the internet. Contact your IT department or network service provider for assistance. Note: Port 443 needs to be enabled on the router or firewall for the Lexmark device to connect to the internet.
• Printer ID = Device is not connected with Lexmark Cloud Services
• The device is not enabled for communication with Lexmark Cloud Services. To enable cloud communication either through the device EWS or the control panel, follow the steps below.
• Using the EWS


1. Log in to the device EWS.

   Note:  Access the printer EWS by typing the printer IP address into the URL field of your browser (e.g., Internet Explorer, Mozilla Firefox, Google Chrome, Safari). For example, enter http://MFP_IP_Address, where MFP_IP_Address is the IP address of the printer. 



2. Once connected, on the left side of the screen under Settings, select Cloud Services, as shown below.

   


3. Select the Cloud Services Enrollment dropdown.

   


4. Check the box for Enable connection with Lexmark Cloud Services and click Save.

   


5. Cloud communication is now enabled.

• Using the control panel

Note:  The screenshots used for the instructions below are from the MB2236i device model.



1. Navigate to Settings › Cloud Services › Cloud Service Enrollment › Enable connection with Lexmark Cloud Services.



2. Select On and press Enter.

   


3. Cloud communication is now enabled.

If the issue persists, search for more information related to this issue or contact support for further assistance.