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Lexmark MX321

Duplex Jams With Narrow Media Pulled Into the Duplex Path

Affected products

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Properties

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Overview

The printer posts a duplex jam, usually but not limited to a 230.X3. This jam happens when mixing duplex jobs with narrow media printing. Upon jam clearance, the narrow media is seen to have been pulled into the duplex path along with the sheet being duplexed.


NOTE:
This issue has been observed to occur when the following conditions are met:

  • Printer is running duplex jobs mixed with simplex narrow media jobs.
  • Large print jobs enough to load the output bin to full capacity.
  • Output bin is not routinely cleared and the printer is made to run to Bin Full condition.

Solution

Make sure to clear the output bin routinely when mixing narrow media printing with duplexing. This will prevent the narrow media from accumulating to a high level where it can interact with the duplexing sheet.

Contacting Lexmark

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need the following:

  • Affected printer model/s
  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


LEGACY ID: SO8580

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