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Lexmark MX321

242.26 Paper Jam and Successive Failure to Pick Paper from the Tray 2

Affected products



in the title section above.

What you will see

A printer posts 242.26 paper jam and fails to pick from Tray 2. There is no indication of any movement on the picked sheet.


Step 1. In the tray, turn the stack over.

Step 2. Flex, fan, and straighten the paper stack to prevent sheets from sticking together.

Step 3. If the issue still persist, load a fresh ream of paper.

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
When calling for support, you will need the following:

  • Affected printer model/s
  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


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