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Lexmark MX321

Lexmark MX321

A Black LCD Screen Appears While Printing

Affected products



in the title section above.

What you will see

A blank screen appears while printing.

Troubleshooting and remedy

Check the input tray for a jam or intervention request message.

  • If a jam is located, clear the jam, reboot the printer to return to a Ready state.
  • If a intervention-request message is identified, then follow the recovery options to continue using the printer.
  • Update firmware to FW5 or later to correct this behavior.

Still need help?


f you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
When calling for support, you will need the following:

  • Name of app or solution
  • Printer model
  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


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