A 202.15 error code accompanies paper stalled near the fuser.
This error may be accompanied with the following printer settings and status:
Upgrade to the latest firmware available. A changed algorithm will automatically change the settings in an effort to avoid this fuser-stall situation.
If upgrading the firmware is not an option, set the media type to Light, Texture to Smooth and Weight to Light.
Navigate to Settings > Paper from the printer or EWS.
Change Type to Light, and then click Save.
Under Media Configuration, for Media Type – Light, set the Texture to Smooth, and then click Save.
The Tray Configuration Settings should reflect the changes as shown here.
Note: Fuse grade issues might occur if normal or heavy media is used under light smooth media settings. Please ensure to change the media settings to its appropriate values if paper other than light smooth is used.
LEGACY ID: SO8548
This article shows the primary information required to escalate paper jam issues.
242.26 Paper Jam and Successive Failure to Pick Paper from the Tray 2