Printers enrolled in the Lexmark Cloud Fleet Management (CFM) have stopped polling and won't respond to task requests from the Cloud Fleet Management.
Check the current printer firmware and manually update it using the printer's embedded web server.
Refer to the Firmware Update Instructions for the steps on How to Check, Download, and Update with the Latest Lexmark Printer Firmware.
LEGACY ID: SO8896
White Paper: Generating Printer Usage Reports for Cloud Fleet Management (CFM)
Cloud Fleet Management: Native Agent hangs checking connection with Cloud Services