If the embedded web server (EWS) is refreshed while a Printer Agent update of the Printer Configuration Agent is in progress, the printer can stop communicating with Cloud Fleet Management (CFM).
The printer will be shown as “Not Communicating” in the CFM portal.
To resolve this issue, the Lexmark device must be re-enrolled using the Cloud Fleet Management portal.
If the issue persists, search for more information related to this issue or contact support for further assistance.
LEGACY ID: SO8970
Here are the steps on how to update the printer firmware via the Embedded Web Server (EWS).
Are you unable to access the Embedded Web Server for your printer? Check the IP address or the network connection to solve the issue.