Users are able to see held print jobs when logged in manually, but not when logged in using their badge. Mismatch between the user name in the print job and the logged user name in the printer causes this issue as held jobs are case‑sensitive.
LEGACY ID: SO9041
Are you unable to print documents from your printer? Follow these steps to solve this problem.
Maintain the security of your confidential documents. Indicate when to delete them from the printer memory.