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Lexmark MX622

Scratch Marks or White Spots Seen on the Duplex Side of the Page

Affected products



in the title section above.

What you will see

When performing a 2-sided printing, the first page is printed fine while the duplex side of the page depicts white vertical streaks on graphics and images.


Step 1. Load a fresh ream of paper

Step 2. Perform a manual duplex by printing on one side then load the paper back to the tray to print the duplex or second side of the page.

Contacting Lexmark

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
When calling for support, you will need the following:

  • Affected printer model/s
  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


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