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Lexmark MX622

Unable to Add Forms when Printing on Lexmark 2016 - 2020 Devices

Affected Products:

Single-Function: C2240, C2325, C2425, C2535, CS421, CS521, CS622, CS720, CS725, CS727, CS728, C4150, CS820, CS827, C6160, CS921, CS923, CS927, C9235, MS321, MS421, MS521, M124x, B2338, B2442, B2546, B2650, M3250, MS621, MS622, B2865, M52xx, MS725, MS82x,

Multifunction: CX421, CX522, CX622, CX625, MC2325, MC2425, MC2535, MC2640, XC2235, XC4240, CX725, CX727, XC4140, XC4150, CX820, CX827, XC6152, CX920, CX921, CX922, CX923, CX924,XC9225, XC923, XC9245, XC9255, XC9265, MX910, MX911, MX912, XM9145, XM9155, XM9165, MB2338, MB2442, MB2546, MX321, MX421, MX52x, XM1242, XM1246, MB2770, MX72x, MX82x, XM53xx, XM73xx, MB2236i, MB3442i, MC3224i, MC3326i, MC3426i

Issue Description:

  • When printing Forms, it does not get added successfully to the printer.

  • This is done by adding the Forms to the printer using Forms Manager, instead of being added, it does not add successfully.

    When checking the Forms Card Menu > Miscellaneous > Print All Forms, it does not show the forms added.

  • Printer may print the forms as a job instead.

Solution:

  1. To resolve the issue, go to; Settings > Print > Setup and disable "PJL File Access Control"

  2. If the form is still not added to the printer, then d

    elete the unused forms and perform another test.

  3. Should the issue persist, make sure that the flash memory is not full.
    Note:
    This feature can be accessed from the Printer Properties in Forms Manager.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

LEGACY ID: SO8799

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