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Lexmark MX622

Lexmark MX622

Lexmark Embedded Document Accounting Solution: 'Out of Memory' Error Appears when Releasing Print Jobs or Scanning and USB Printing

Affected Products:

Solution: Lexmark Embedded Document Accounting Solution (eDAS)

Issue Description:

Upon releasing large or numerous print jobs and printing from a thumb drive, you will observe the following when the Lexmark Embedded Document Accounting Solution (eDAS) is installed on the device:

  • A 'Memory Full' message displays on the printer.

  • Other scan-to functions fail to work.

  • A 'Busy Please Wait' message displays on the printer when attempting to perform other scan-to functions.

Solution:

Updating eDAS to version 104.1.5.11 will fix the issue.

Explanation:

The latest version of eDAS addresses a memory leak when printing large jobs (release all) and reserves more native memory for held jobs.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Name and version of the solution

LEGACY ID: SO8180

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