Fax primary escalation requirements

Your device is included on the supported printers found in this article

Gather the following logs:

• Logs Gzip (see article for more details on how to capture this file)
• Menu Settings Page

Then proceed with selecting a topic from the list below to view additional requirements specific to your issue.

Note:  Bypass Embedded Solution Log File, Bundle Information, and History Information log collection as this log are NOT required if Logs Gzip is provided.

Your device is NOT included on the supported printers found in the article above

Proceed with the succeeding steps.

Report a Fax Problem

The electronic fax checklist program provides a way to easily gather all necessary debug/information from the device in one step.

Note:  This applies to all Network-connected MFPs.

1. Open printer's Web interface.

   To do this:

   

   1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.

   

   2. Enter the printer's IP Address followed by /se, e.g.,http://192.168.1.2/se

   

   3. Press Enter.



2. Select Report a Fax Problem.



3. Fill out the Fax Event Check list with necessary information, and then click the Submit button.



4. Save the file; e.g., checklist.html.

Menu Settings page

This document contains all the printer settings and running firmware code.

On the printer, press Menu > Reports > Menu Settings Page