What you will see
On a single page, a horizontal, dark band located about 37mm or 1-1/2 inches from the page top can be seen. This typically appears in a graphic but can also appear in text. See sample print below:
|The top-left section of the page showing the horizontal dark band.|
Toner contamination on the Charge roll.
The band appears in the first 37mm (1-1/2") of a page. Typically, it will clear up in the first 30-40 pages or with continuous printing.
If the defect still occurs after a continuous printing, please contact Lexmark Technical Support to replace the printer's Imaging Unit.
If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:
- Affected printer model/s
- Printer serial number
- Toner/imaging unit/waste toner bottle part number and serial number
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO7156