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Lexmark B2442

Lexmark B2442

Print quality defect: EP process results in inconsistent coverage and toner starvation on printouts

Issue description

Output characteristics:

  • Toner coverage is blotchy and inconsistent.
  • Toner starvation is seen on the printed page.
  • The top area of the page is darker than the sheet's bottom area.
  • Print appears to be very faint in areas.
  • Residual ghost characters or images from a previously printed page are visible.

Click the link below for sample images.

Sample Image #1

Sample Image #2


To troubleshoot this issue, please follow the steps below:

  1. Use of non-genuine Lexmark Supplies such as refilled cartridges or supplies sold as compatible with Lexmark products.

    Note:  Use of Non-Lexmark supplies can result in damage to printer components and in multiple failures, including degraded print quality within the system; i.e., the effects of using such non-Lexmark supplies are not limited to the imaging unit, printhead, fuser, transfer system, and paper feed reliability.

  2. Frequent 31.46 or 31.66 Reinstall Missing or Unresponsive Toner Cartridge/Imaging Unit errors.

  3. Storage of supplies or use of the printer outside normal environmental limits for temperature and humidity.

Storage and operation limits:

  • Temperature: 16 to 32°C (60 to 90°F)
  • Humidity: 8 to 80% Relative Humidity
  • Altitude: 0 – 2896 Meters (9,500 Feet)

If the issue persists, search for more information related to this issue or contact support for further assistance.

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