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Lexmark M1242

Lexmark M1242

The Printer Displays False 221.91 or 200.91 Paper Jam

Affected products



in the title section above.

Issue description

When you power the printer On, it displays a 221.91 paper jam error message on a multifunction product (MFP) or a 200.91 paper jam error on a single-function product (SFP). The error messages are usually observed after replacing the toner cartridge or clearing a prior paper jam when media is left in the multipurpose feeder tray (MPF).


The following tips are listed in order of efficacy, with the top being the most effective:


Remove stacked media on the MPF tray when replacing the toner cartridge or clearing a prior paper jam issue.

This procedure will prevent any media from getting in the paper path caused by unintentional picks from the MPF.

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
When calling for support, you will need the following:

  • Affected printer model/'s

  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.