Known issues in the Lexmark Cloud Services 2019R3 release

Issue description

This document describes known issues in the 2019R3 release of Lexmark Cloud Services (LCS) and companion software, firmware, and eSF applications.

The 2019R3 release was deployed January 12, 2020.

Affected Products

Group 2

• Single-function: T/TS656
• Multifunction: X73x, X46x, X65x, X86x, XS46x, XS65x, XS86x

Group 3

• Single-function: 6500, C/CS748, C792, C925, C950, CS796
• Multifunction: X/XS548, X74x, X/XS925, X/XS950, X95x, XS796, XS955

Group 4

• Single-function: C2132, CS51x, M3150, M51xx, M5170, MS61x, MS81x, MS91x
• Multifunction: CXx1x, XC2132, MX41x, MX51x, MX61x, MX6500, MX71x, MX81x, MX91x, XM114x, XM3150, XM5xxx, XM7xxx, XM9xxx

Group 5

• Single-function: C2240, C4150, C6160, C9235, CS622, CS72x, CS82x, CS92x, M325x, M5270, MS622, MS82x
• Multifunction: CX522, CX62x, CX72x, CX82x, CX860, CX92x, MC2xxx, XC2xx, XC41xx, XC4240, XC615x, XC81xx, XC92xx, MB2xxx, MXxxx, XMxxxx

Known Issues

Printer Firmware and Embedded Solution Framework (eSF)

• Title: User logged in to home screen after badge swipe with HTTP url configured using HTTPS proxy server url in "App Framework Configuration"
• Affected Printer Groups:
• Groups 2, 3, 4, and 5
• Affected Component:
• Firmware eSF Framework and Cloud eSF applications
• Disposition:
• Documentation Update
• Comments:
• Cloud apps are using HTTPS. HTTP settings are ignored.
• Related KB:
• Firmware update using Cloud Fleet Management App fails

• Title:
• UPDATE_FIRMWARE is getting failed when user want to update printer firmware from LHS42.NY.P451 to recommended firmware LHS60.NY.P617
• Affected Printer Groups:
• Group 3
• Affected Component:
• Firmware
• Disposition:
• Design Limitation
• Comments:
• Firmware older than EC6 does not support TLS 1.2.
• Related KB:
• Firmware update using Cloud Fleet Management App fails

• Title:
• Does not display the printer error in the portal when the error is existing before the printer is enrolled.
• Affected Printer Groups:
• Groups 3, 4, and 5
• Affected Component:
• Cloud Fleet Management: Printer Configuration Agent eSF application
• Disposition:
• Deferred
• Comments:
• Some device alerts that existed before enrollment may not be posted on the LCS CFM portal.
• Related KB:
• None

• Title:
• Late-binding is discarded when print settings are modified and a user clears the job, then reselects the job to print.
• Affected Printer Groups:
• Groups 2, 3, 4, and 5
• Affected Component:
• Cloud Print Management: Print Release
• Disposition:
• Deferred
• Comments:
• Design under review.
• Related KB:
• None

• Title:
• Scanning to a CSV file results an unsupported file and filename contains null.
• Affected Printer Groups:
• Group 5
• Affected Component:
• Cloud Connector v1.3.4
• Disposition:
• Deferred
• Comments:
• The Cloud Connector eSF application has a limitation from scanning file with a CSV file type.
• Related KB:
• None

• Title:
• Analytics: Printer Report Level: Printer Supplies History: Some Devices not showing any Cartridge History
• Affected Printer Groups:
• Single-Function: C925, MS911;
• Multifunction: MX910, MX911, MX912, X925, XS925
• Affected Component:
• Cloud Fleet Management: Printer Configuration Agent eSF application
• Disposition:
• Design Limitation
• Comments:
• These models may not have or may not report serial numbers on their supplies. Without a serial number, cartridges cannot be uniquely identified, and a record of the supply history will not be kept.
• Related KB:
• Firmware update using Cloud Fleet Management App fails

Lexmark Cloud Services Portal

• Title:
• When we upload many documents at one go we are getting an error message "Max files selected reached".
• Affected Printer Groups:
• Groups 3, 4, and 5
• Affected Component:
• Lexmark Cloud Services: Print Management portal
• Disposition:
• Deferred
• Comments:
• Maximum number of files and the maximum size of a single file are not shown.
• Related KB:
• None

• Title:
• Hybrid job names showing up in the cloud will be a security concern for some customers
• Affected Printer Groups:
• Groups 3, 4, and 5
• Affected Component:
• Lexmark Cloud Services: Print Management portal
• Disposition:
• Quirk
• Comments:
• Potential exposure of Personally Identified Information due to the display of Hybrid job names.
• Related KB:
• None

• Title:
• Partner Admin Customer Usage Report No Data Available Message Before Loading
• Affected Printer Groups:
• Groups 3, 4, and 5
• Affected Component:
• Lexmark Cloud Services: Analytic portal
• Disposition:
• Deferred
• Comments:
• Orgs that have ~100+ sub-orgs may have problems loading reports. There is no work-around.
• Related KB:
• None

Lexmark Print Management Clients

• Title:
• Chrome Extension Submitted Jobs - N-Up always appear 1
• Affected Printer Groups:
• Groups 3, 4, and 5
• Affected Component:
• Cloud Print Management: Lexmark Cloud Print Management for Chrome
• Disposition:
• Deferred
• Comments:
• Pages/side might not be accurate if the processing is done by the client (i.e. before it is sent to the cloud).
• Related KB:
• None