This document contains all the printer settings and running firmware code. |  Using the printer Control Panel – On the printer, press Menu > Reports > Menu Settings Page. Using the Embedded Web Server (EWS) – Access the printer's EWS, go to Reports > Device Settings. Copy and paste the displayed information to a notepad or text editor.
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SAP app version Info is used for simulation and analysis. | From SAP UI go to System Menu > Status > Other Kernel Info Button. Click here for an illustration. |
Driver Version and Emulation Info is used for simulation and analysis. | Go to Start > Control Panel > Printers /Devices and Printers. Right-click the Printer Object being used, and then click Properties. Go to About Tab, and then take a screenshot. Or, from the Printing Preferences > Help > About Tab and take a screenshot.
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Device Type Info is used for simulation and analysis. | This information should be provided by the customer. |
The access method used by the customer Info is used for simulation and analysis. | This information should be provided by the customer. |
Please provide the sample job ( *.prn file) to replicate the issue. Info is required for issue reproduction. | Please set the port of the Local print object to a local port. Port is set to e:\test.prn |
Please let us know the type of test case the customer is printing? (Ex.Smart Forms, Adobe Forms, SAPscript, SAP printing) Info is required for analysis and for further progress. | This information should be provided by the customer. |
Please provide the network trace when the job creation is a limitation. This is required when prn creation is not possible with the specific access method. | Please run the wireshark tool in the SAP system. |