| 2 | a. Turn OFF Quiet Mode – if it is turned ON . Setting location: Settings > Device > Maintenance > Configuration Menu > Device Operations > Quiet Mode b. Change Print Resolution so that is not set to 1200 dpi. Setting location:Settings > Print Quality > Print Resolution c. Retest Issue resolved? | Provide the explanation that running at slow speeds increases the probability of this print quality issue. | Continue to Step 3. |
| 3 | Ask the customer if the printer has been printing continuously within the past hour? | a. Leave the printer ON, but allow it to rest for 15-30 minutes. b. Retest. If problem persists, see Step 4. If the issue is fixed, then explain that extreme or short bursts of heavy use can also increase the probability of this print quality issue. Important! Please make sure not to turn off the printer because some of the important data used in the EP algorithms gets reset at POR. | Continue to Step 4. |
| 4 | Last option. Configure EngineSetting 9 = 4, and then retest. To do this: Engine Settings in under the diagnostics menu. To access the Diagnostics Menu press * + * + 3 + 6. Issue resolved? | This will disable the algorithm that is the significant contributor to this print issue, but it may have an impact on other PQ issues such as light vertical streaks. | Escalate to your next level of support. |