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Lexmark B2338

Print Quality Defect: Intermittent Light and Dark Horizontal Lines

Affected products

Click

Properties

in the title section above.

Issue description

It is observed that after printing a black-and-white or monochrome document, light and dark horizontal lines appear on the page. Other scenarios observed were;

  • It does not have a definite pattern and can appear in pairs or just a single light and/or dark line.
  • It sometimes appears as repeating lines near the bottom half of the page.

Sample printout

Troubleshooting

StepAction
1Reseat the printer's toner cartridge and Imaging unit.
2

Perform a Power-on-reset (POR).

3

Print a test page and check if the print quality defect still appears.

4

Should the issue persist, change the print resolution to 600 dpi before printing document. To change the print resolution, Navigate to:

Settings > Print > Quality > Print Resolution

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need the following:

  • Affected printer model/'s

  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


LEGACY ID: SO8564

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