Change the paper settings to:
- Paper type = Plain
- Access the printer's Settings from the printer home screen.
- Navigate through Paper > Media Configuration > Media Types.
- Touch the paper type loaded in the tray e.g., Plain,
- Paper texture = Smooth
- Touch the drop-down arrow for paper Texture, then select Smooth.
- Paper weight = Light
- Touch the drop-down arrow for paper Weight, then select Light.
Did this resolve the issue?
See Step 3.