Affected products
Click
Properties
in the title section above.Issue description
When printing multiple documents on the printer, horizontal lines repeating at a 97mm or 47mm frequency, appear on every printed page.
Possible cause and recommendation
This print quality issue is most likely caused by a damaged Imaging Unit. Multiple components in the imaging unit can produce a frequency based repeating failure. For example, the photoconductor drum found in the imaging unit can be damaged due to improper handling when contacting a hard surface, Electrostatic discharge (ESD), or extended exposure to light.
IMPORTANT!Do not touch the photoconductor drum or expose it to direct light for more than
ten
minutes.From the printers control panel, navigate to the Help Menu on the device. In the Help Menu, locate the option for the Print Defects Guide, which will print out a document that has a distance gauge that can be used to identify the offending component system in the printer. In many of the cases, to resolve the issue, replacement of the imaging unit will be necessary.
Still need help?
If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate
Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:Affected printer model/'s
- Printer serial number
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8569